Privacy Policy
Privacy Policy for YDU Holdings Pty Ltd (ABN 49 672 488 818)
YDU Holdings Pty Ltd, trading as ydu.com.au, is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
1.1. We collect personal information that is necessary for us to provide you with our services and products. The types of personal information we may collect include:
- Your name, address, email address, and phone number
- Payment details, including credit card information
- Information about the products and services you purchase from us
- Any other information you provide to us when you contact us or use our website
1.2. We collect personal information directly from you when you:
- Place an order on our website
- Create an account with us
- Contact us via email, phone, or our website’s contact form
- Subscribe to our newsletters or promotional communications
1.3. We may also collect non-personal information such as your IP address, browser type, and usage patterns through cookies and other tracking technologies.
2. Use of Personal Information
2.1. We use your personal information for the following purposes:
- To process and fulfil your orders and payments
- To communicate with you regarding your orders, products, and services
- To improve our products and services
- To send you promotional material, newsletters, or offers that may interest you (if you have consented to receive such communications)
- To comply with legal or regulatory obligations
2.2. We will not use your personal information for any purpose other than those stated above without your consent, unless required or authorised by law.
3. Disclosure of Personal Information
3.1. We may disclose your personal information to third parties under the following circumstances:
- To third-party service providers who assist us in operating our business, such as payment processors, shipping providers, and marketing agencies
- To comply with legal or regulatory obligations, such as responding to subpoenas, court orders, or other legal requests
- To protect our rights, property, and safety, and those of our customers and employees
- If required to fulfil your order or provide you with the products or services requested
3.2. We will not share your personal information with any other third parties for marketing purposes without your explicit consent.
4. Security of Personal Information
4.1. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of encryption, firewalls, and secure servers.
4.2. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
5.1. Our website uses cookies and other tracking technologies to enhance your user experience, analyse site traffic, and improve our services. Cookies are small text files that are placed on your device when you visit our website.
5.2. You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of our website may not function properly.
6. Access and Correction of Personal Information
6.1. You have the right to access the personal information we hold about you. If you would like to request a copy of your personal information, please contact us using the details provided below.
6.2. If your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.
6.3. To make a request for access or correction, please contact us at info@ydu.com.au.
7. Retention of Personal Information
7.1. We will retain your personal information for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer required, we will securely delete or de-identify it.
8. Your Rights Under Australian Law
8.1. Under the Australian Privacy Principles (APPs), you have the following rights:
- The right to access your personal information
- The right to correct any inaccurate or outdated personal information
- The right to request the deletion or de-identification of personal information, subject to legal or contractual obligations
8.2. If you have any concerns about how your personal information is being handled, you may lodge a complaint with us. We will investigate your complaint and take appropriate action. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
9.1. YDU Holdings Pty Ltd reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.